Coaching is a two way dialogue where the intention is to genuinely involve the other person (coachee) in finding solutions through a process of effective questioning and listening with an open mind.
The questions asked (mainly open) are designed to raise awareness within the coachee as to their goals, the current situation and options to move forward whilst also asking them to take personal responsibility and action steps for themselves.
The questions, most importantly, encourage staff (coachee) to think for themselves rather than always waiting for the answer from above. It moves staff from being totally dependent to being more independent and self-sufficient. The same is true for the teacher/student relationship where greater student independence and effective learning is also promoted.
The final steps in the coaching/learning process includes giving effective feedback which needs to be specific and timely and ensuring adequate follow up and evaluation.